Trunkshare Privacy Policy

Trunkshare Bay Area

Last modified: April 16, 2017

Respect for your privacy is essential to Trunkshare. We’ve built our services and app with a set of strong privacy principles in mind. Trunkshare provides local shopping delivery and matching of shoppers and users with car trunks around the world. Our Privacy Policy helps explain our information practices. For example, we talk about what information we collect and how this affects you. We also explain the steps we take to protect your privacy – like building Trunskhare so personal information isn’t shared and giving you control over who you communicate with on our Services. When we say “Trunkshare,” “our,” “we,” or “us,” we’re talking about Trunkshare LLC. When we say “Trunksharer” we refer to a user who signed up to share their car trunk for delivery. This Privacy Policy (“Privacy Policy”) applies to all of our apps, services, features, software, and website (together, “Services”) unless specified otherwise. Please also read Trunkshare’s Terms of Service (“Terms”), which describes the terms under which you use our Services.

Information We Collect

Trunkshare receives or collects information when we operate and provide our Services, including when you install, access, or use our Services.

Information You Provide

  • Your Account Information. You provide your mobile phone number to create a Trunkshare account. You confirm you are authorized to provide us such numbers. You may also add other information to your account, such as a profile name, profile picture, and status message.
  • Your Messages. We do not retain your messages in the ordinary course of providing our Services to you. Your messages are stored on your own device. We also offer end-to-end encryption for our Services, which is on by default, when you and the people with whom you message use a version of our app released after April 15, 2017. End-to-end encryption means that your messages are encrypted to protect against us and third parties from reading them.
  • Your Posts. To help you organize your requests for shopping items to be delivered, we may create a My Posts list that gets associated with your account information. We will not share personal information when publishing your posts to Trunksharers. Only once you approve a Trunksharer to deliver your item and agree on a fee you will be able to communicate directly with the Trunksharer to arrange location and time of delivery.
  • Customer Support. You may provide us with information related to your use of our Services, including copies of your posts, and how to contact you so we can provide you customer support. For example, you may send us an email with information relating to our app performance or other issues.

Automatically Collected Information

  • Usage and Log Information. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Services, how you interact with others using our Services, and the like), log files, and diagnostic, crash, website, and performance logs and reports.
  • Transactional Information. If you pay for our Services, we may receive information and confirmations, such as payment receipts, including from app stores or other third parties processing your payment.
  • Device and Connection Information. We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information including phone number, and device identifiers. We collect device location information if you use our location features, such as when you choose to share your location with your contacts, view locations nearby or those others have shared with you, and the like, and for diagnostics and troubleshooting purposes such as if you are having trouble with our app’s location features.
  • Cookies. We use cookies to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services. For example, we use cookies to provide Trunkshare for web and desktop and other web-based services. We may also use cookies to understand which of our FAQs are most popular and to show you relevant content related to our Services. Additionally, we may use cookies to remember your choices, such as your language preferences, and otherwise to customize our Services for you. Learn more about how we use cookies to provide you our Services.
  • Profile Information. We collect information about your profile changes on our Services, such as your online location, when you last used our Services (your “last seen status”), and when you last updated your profile.

Third-Party Information

  • Information Others Provide About You. We receive information other people provide us, which may include information about you. For example, when other users you know use our Services, they may provide your phone number from their mobile address book (just as you may provide theirs), or they may send you a message in our app.
  • Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with companies to distribute our apps, provide our infrastructure, delivery, and other systems, supply map and places information, process payments, help us understand how people use our Services, and market our Services. These providers may provide us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues.
  • Third-Party Services. We allow you to use our Services in connection with third-party services. If you use our Services with such third-party services, we may receive information about you from them; for example, if you use the Trunkshare share button on a social service to refer a friend, or if you choose to access our Services through a mobile carrier’s or device provider’s promotion of our Services. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.

How We Use Information

  • We use all the information we have to help us operate, provide, improve, understand, customize, support, and market our Services.
  • Our Services. We operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services. We understand how people use our Services, and analyze and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us. We use cookies to operate, provide, improve, understand, and customize our Services.
  • Safety and Security. We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.
  • Communications About Our Services. We communicate with you about our Services and features and let you know about our terms and policies and other important updates.
  • No Third-Party Banner Ads. We do not allow third-party banner ads on Trunkshare. We have no intention to introduce them, but if we ever do, we will update this policy.

Information You And We Share

  • You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.
  • Account Information. Your phone number, profile name and photo and receipts may be available to anyone who uses our Services, although you can configure your Services settings to manage certain information available to other users.
  • Your Contacts and Others. Users with whom you communicate may store or reshare your information (including your phone number or messages) with others on and off our Services. You can use your Services settings and the block feature in our Services to manage the users of our Services with whom you communicate and certain information you share.
  • Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. When we share information with third-party providers, we require them to use your information in accordance with our instructions and terms or with express permission from you.
  • Third-Party Services. When you use third-party services that are integrated with our Services, they may receive information about what you share with them. For example, if you use a data backup service integrated with our Services (such as iCloud or Google Drive), they will receive information about what you share with them. If you interact with a third-party service linked through our Services, you may be providing information directly to such third party. Please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.

Assignment, Change Of Control, And Transfer

All of our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner.

Managing Your Information

If you would like to manage, change, limit, or delete your information, we allow you to do that through the following tools:

  • Services Settings. You can change your Services settings to manage certain information available to other users. You can manage your contacts, posts, or use our settings feature to manage the communication in the app.
  • Changing Your Mobile Phone Number, Profile Name and Picture. You must change your mobile phone number using our in-app change number feature and transfer your account to your new mobile phone number. You can also change your profile name, profile picture at any time.
  • Deleting Your Trunkshare Account. You may delete your Trunkshare account at any time (including if you want to revoke your consent to our use of your information) using our in-app delete my account feature. When you delete your Trunkshare account, your undelivered messages are deleted from our servers as well as any of your other information we no longer need to operate and provide our Services. Be mindful that if you only delete our Services from your device without using our in-app delete my account feature, your information may be stored with us for a longer period. Please remember that when you delete your account, it does not affect the information other users have relating to you, such as their copy of the messages you sent them.

Law And Protection

We may collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, Trunkshare, or others.

Our Global Operations

You agree to our information practices, including the collection, use, processing, and sharing of your information as described in this Privacy Policy, as well as the transfer and processing of your information to the United States and other countries globally where we have or use facilities, service providers, or partners, regardless of where you use our Services. You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.

Updates To Our Policy

We may amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Last Modified” date at the top of this Privacy Policy. Your continued use of our Services confirms your acceptance of our Privacy Policy, as amended. If you do not agree to our Privacy Policy, as amended, you must stop using our Services. Please review our Privacy Policy from time to time.

Contact Us

If you have questions about our Privacy Policy, please contact us. Trunkshare Inc. California, United States of America